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PRIVACY POLICY
Spiked Media LTD ("Company", "we", "us", "our") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, process and look after any personal information that we collect about you during our on-going business with you, including any data that you may provide when requesting a quote, commissioning a project or using our websites www.spiked.media, www.spiked.london www.spiked.nycwww.spiked.tokyo www.spikedmedia.tv www.spikedlondon.com ("Sites").
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
This Privacy Policy is provided in a layered format, so you can click through to the specific areas set out below.
By continuing to use our Sites, you acknowledge our collection, storage and use of your personal information as described below.
Our Site is not intended for children, and we do not knowingly collect any data relating to children.
Contents:
Controller
Company is the controller and responsible for your personal data. We have appointed a data privacy manager to oversee any queries about this Privacy Policy. If you have any such queries, including any requests to exercise your legal rights in relation to your personal data, please contact our data privacy manager using the following details:
Email address:
Postal address: Data Privacy Manager, Spiked Media, 3.32 Canterbury Court, London, SW9 6DE
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Informing us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data change during your relationship with us.
Third-party links
Our Site may contain links to other online or mobile sites. We are not responsible and accept no liability for the privacy practices or content of such sites.
The term “personal data”, or “personal information”, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (i.e. anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you (this would include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract that we have with you and you fail to provide that data when requested, we may not be able to perform the contract that we have or are trying to enter into with you (for example, to provide you with products). If so, we shall notify you if this is the case at the time.
We use different methods to collect data from and about you, including through:
- submit an account application form via the Site, by email, or by post;
- send us any correspondence by post;
- send an email to any of our contact email addresses displayed on the Site;
- phone us through our switchboard;
- order any of our products;
- create a new account;
- subscribe to receive our email newsletters;
- request marketing to be sent to you;
- enter a competition, promotion or survey; and/or
- give us some feedback.
We shall only use your personal data when the law allows us to do so. Most commonly, we shall use your personal data in the following circumstances:
Please refer to the Glossary to find out more about the types of lawful basis that we shall rely on to process your personal data.
We do not generally rely on consent as a legal basis for processing your personal data other than, if you agree to receive such communications, in relation to the sending of third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to such marketing at any time by contacting us.
Purposes for using your personal data
We have set out below, in a table format, a description of all the ways that we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground that we are relying on to process your personal data where more than one ground has been set out in the table below.
|
Purpose |
Type of data |
Lawful basis for processing (including basis of legitimate interest) |
|
To create an account and to register you as a new customer |
(a) Identity (b) Contact |
Performance of a contract with you |
|
To process and deliver products and services including: (a) managing payments, fees and charges; and (b) collecting and recovering money owed to us |
(a) Identity (d) Project Data (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
|
To manage our relationship with you, including: (a) notifying you about changes to our terms and conditions, or this Privacy Policy; and (b) asking you to leave a review or to take part in a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and |
|
To complete a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our service, to develop them and |
|
To deliver relevant newsletters and/or advertisements to you and to measure or understand the effectiveness of any such newsletters and/or advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
Necessary for our legitimate interests (to study how customers use our products, to develop them, to expand our business and to inform our marketing strategy) |
|
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Profile |
Necessary for our legitimate interests (to develop our products to expand our business) |
Marketing
We strive to provide you with choices regarding certain uses of personal data, particularly around marketing and advertising, where relevant.
We may use your Identity and Contact Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services, and offers may be relevant for you (which we refer to as “marketing”).
Third-party marketing
We will never share your personal data with any third party outside the Company for marketing purposes, unless you have given your express prior opt-in consent to do so.
Opting out
If, at any time, you would like us to stop using your personal information or to correct any factual inaccuracies, just contact us by email or post. Be sure to state "Opt-out" in the subject line, and to include your full name, registered user ID (if any) and email address in the message.
Change of purpose
We shall only use your personal data for the purposes for which we collected the data, unless we reasonably consider that we need to use such data for another reason and that reason is compatible with the original purpose. If you would like to get an explanation of how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we shall notify you and explain the legal basis on which we intend to rely.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, if and to the extent that this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Our servers are securely located in the United Kingdom and United States of America and are maintained by a limited number of users.
More generally, we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach, and we shall notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected such data, including for the purposes of satisfying any legal, accounting or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they cease being customers for tax purposes.
Customers’ invoices are stored for a minimum of six years after the end of the current tax year in which the invoice was raised.
In some circumstances you can ask us to delete your personal data: please see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
To find out more about these rights, please see section 9 below and the ICO’s website (www.ico.org.uk).
If you wish to exercise any of those rights, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). We may, however, charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in those circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data are not disclosed to any person that has no right to receive such data. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we shall notify you and keep you updated.
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product/content and the best and most secure experience. We make sure that we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to do so by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of a Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject.
THIRD PARTIES
External Third Parties means:
• Professional advisers (acting as processors or joint controllers), including lawyers, bankers, accountants and
insurers, who are based in the UK and provide their respective professional services to us.
YOUR LEGAL RIGHTS
In certain circumstances, you have the following legal rights in relation to your personal data:
Right of access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data that we hold about you and to check that we are lawfully processing such data.
Right of rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data that you provide to us.
Right to erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for our continuing to process such data. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Right to restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you would like us to establish the accuracy of such data; (b) where our use of the data is unlawful, but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Right to portability of your personal data to you or to a third party. If you so request, we shall provide you, or a third party that you have chosen, with a copy of your personal data in a structured, commonly used, machine- readable format. Please note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground as you believe that it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information that override your rights and freedoms.
Right not to be subject to automated decision-making (including profiling) where that would have a significant effect on you. We do not in fact engage in such activities, so this right will not, in practice, be relevant in the context of your use of the Site.
Right to withdraw consent at any time where we are relying on consent to process your personal data. This will not, however, affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products, content or services to you. We shall inform you if that is the case at the time when you withdraw your consent.
We may at any time update or otherwise modify this Privacy Policy. We will notify you of any changes to our Privacy Policy by posting the modified Privacy Policy on the Site.
This version was last modified on the date noted below, and historic versions can be obtained by contacting us.
Last modified: 21 July 2022
With a diverse range of services tailored to meet the specific needs of our broad range of international B2B and B2C clients, Spiked Media offers comprehensive solutions that encompass campaign consultancy, video production, animation, photography, design and marketing services to cut through to your audience.
Carefully crafted content to help you regularly reach your core audiences. Focused on delivering engaging content that reflects your brand, striking a measured balance between creative and cost to match your business case, with success underpinned by our collaborative in-house marketing, PR & comms experts.
With Spiked you have a team expert at content, and expert at delivering business objectives too.
Spiked Media Everyday Expertise projects can include deliverables in one or more media and our work includes:
Whether your looking to commission a one off project or a multipart campaign, our talented creatives have a business minded solution to help.
Headline content that showcases your brand, products & people. Our leading creatives work with you to develop custom content tailored for your release.
Spiked Media bespoke creations include brand collaboration stories, projection mapped conference openers that deliver a 'wow' experience for corporate leaders & guests, and world tour graphics for international music artists.
Creating for online audiences, broadcast channels or live performance, product launches and conferences taking time to understand what you're looking to say and the impact you want to deliver. Thinking of audience experience first we use a wide range of production techniques and techinical disciplines to make content that will stand out from the crowd and evoke emotional responses from your audience.
Speak to our team to find out how we can create bespoke content to elevate your story.
AGENCY • TARGETTED AND TAILORED
STUDIO • CREATIVELY BUILT
Whether it's crafting compelling campaigns, producing engaging social media content, or developing visually stunning films, our talented team of professionals combines artistic expertise with strategic thinking to deliver impactful results. With a proven track record of client satisfaction and a commitment to excellence, Spiked Media is a trusted partner for a wide range of international brands and businesses looking to elevate their brand presence, engage their audience, and achieve their marketing goals.
Reach out to us using our contact form or phone numbers and we'll be in contact to see how we can help.
"Always striving to create content that cuts through"
Spiked Media's mission to effectively reach audiences with engaging content